Frequently Asked Questions

Our order confirmation email lets you know once your order has shipped and is headed to you. It also contains the tracking information.

A door-to-port service involves pickup from origin and delivery only to the destination port where you will need to pick up yourself; a door-to-door service involves pickup from origin and delivery straight to your residence.

Yes, heavy volume discounts are available. Please contact our Sales Department at +971 4 238 8070 or send your details by completing the enquiry form.

You may cancel or reschedule your shipment either by phone during business hours or through the contact page. Please note that we will not check messages left after the close of business until the following day.

Yes, you can. Our team of specialists is experienced and ready to help you in any way they can.

Certainly, you are allowed to do so. Since it is you who has made the booking, you will need to ensure that the 'sender' receives the consignment note email and is fully briefed on the pickup process.

Booking a cargo with us takes no more than 30 minutes.

By submitting your cargo details through our form, we will contact you with all information and cost. Later we will come to pick up your cargo, or you can drop it off at our office.

Weight and location are the principal parameters considered in calculating the shipping rate. However, the exact rate is only known once the shipment is packed. Once the shipment is packed, volumetric weight is taken into account.

Yes, we do! Think of a way to move something to another place and you can be sure that Auk Express can do it for you. We are all about flexibility and will work out a transport solution specifically for you.